Return Policy

Thank you for placing an order with Simsonn!

If you receive a product that has quality issues, does not match the description, or is damaged during shipping, you can contact our customer service to request a return or exchange within the specified time frame (within 30 days).

Refunds are processed using the exact same payment method that was used to place the order.

You are entitled to a refund/return if

  • Your item is in the same condition in which you received it.
  • It is in the original packaging.
  • You notify us within 30 days of receiving the products.
  • You have legal proof of purchase. You can’t return a reseller’s product to us.
  • There are manufacturing defects.

You are NOT entitled to a refund/return if:

  • There are missing components once the product has been returned.
  • The product is damaged
  • There are signs of tampering or alteration of the product.
  • Damage caused to the product by external factors such as natural disasters, floods, fires, etc.
  • The reason for return is because you missed out on a discount. 

We will process the refund when:

The goods have arrived at our warehouse and we have been able to carry out an inspection that all return standards are met.

If you have placed an order and would like to cancel the order before it has been delivered, refuse it upon delivery and we will process the refund once the above has been completed.

How to begin the return process:

  • Contact Customer Support: Provide your order number, a description of the issue, and relevant photos.
  • Receive Instructions: Once we confirm the issue, we will provide you with a return address or alternative solutions.
  • Ship the Product Back: Send the item back to us and provide the tracking number.
  • Inspection and Resolution: After receiving and inspecting the returned product, we will arrange for a replacement shipment or process your refund.

Contact us at: service@simsonn.com. Our customer service will then send you the shipping label.

Who is responsible for the return shipping costs?

  • If the return is due to product quality issues or shipping errors on our part: We will cover the return shipping costs.
  • If the return is for personal reasons: You will be responsible for the return shipping costs. (Please confirm specific circumstances with our customer service team.)

How long does the refund process take?

Once we have received and inspected the returned product, we typically process the refund within 1-3 business days. The time it takes for the refund to appear in your account depends on your bank or payment platform's processing speed.